Shipping policy
SHIPPING POLICY
Last updated: July 12, 2026
This Shipping Policy applies to purchases made through Rebound Halo.
By placing an order, you agree to this Shipping Policy.
ORDER PROCESSING
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Processing times may be longer during product launches, promotional periods, holidays, inventory checks, unusually high order volumes, or circumstances outside our reasonable control.
An order confirmation does not mean that an order has shipped.
You will normally receive a shipping confirmation after the carrier accepts or processes the shipment.
DELIVERY ESTIMATES
Estimated delivery times may be displayed at checkout or provided in your shipping confirmation.
Delivery dates are estimates rather than guarantees.
Actual delivery time can be affected by:
• Destination
• Carrier delays
• Weather
• Customs processing
• Address problems
• Local delivery conditions
• Holidays
• Inventory availability
• Events outside our reasonable control
A shipping delay does not automatically qualify an order for cancellation or refund after the order has shipped.
TRACKING
Tracking information will be provided when available.
Tracking activity may take several business days to update after a label is created.
Customers are responsible for monitoring tracking and ensuring that someone can safely receive the shipment.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Contact hello@reboundhalo.com immediately if an address needs to be corrected.
We cannot guarantee changes after an order enters processing or fulfillment.
Rebound Halo is not responsible for delays, failed delivery, or loss caused by:
• Incorrect addresses
• Incomplete addresses
• Missing apartment or unit numbers
• Refused delivery
• Failure to collect a shipment
• Customer-requested carrier changes
• Unsafe delivery locations
If an order is returned because of an address problem or refusal, any refund may be reduced by shipping, handling, return, customs, or carrier charges incurred.
DELIVERED BUT NOT RECEIVED
If tracking shows that a shipment was delivered but you cannot locate it:
• Check your mailbox and delivery area
• Check with household members
• Check with neighbours or building management
• Review any carrier photograph or delivery notice
• Contact the carrier
• Contact hello@reboundhalo.com promptly
We may assist with a carrier investigation.
Rebound Halo is not responsible for theft or loss occurring after valid delivery confirmation, except where required by law.
We may require a police report, carrier claim, signed declaration, or other supporting information before reviewing a replacement or refund request.
LOST OR STALLED SHIPMENTS
Contact hello@reboundhalo.com if tracking has not updated for an unreasonable period or if the carrier confirms the shipment is lost.
We will review the tracking and available carrier information.
Depending on the circumstances, we may offer a replacement, carrier claim, store credit, or refund.
Do not file a payment dispute while an active carrier investigation or agreed replacement is in progress.
DAMAGED PACKAGES
Photograph the shipping box, shipping label, internal packaging, and damaged product before discarding anything.
Contact hello@reboundhalo.com promptly with your order number and photographs or video.
We may require additional information to complete a carrier or fulfillment claim.
INTERNATIONAL ORDERS
International shipments may be subject to customs duties, import taxes, brokerage fees, or local charges.
Unless expressly stated otherwise, these charges are the customer’s responsibility.
Customs delays are outside Rebound Halo’s control.
Customers are responsible for ensuring that ordered products can legally be imported into their destination.
REFUSED OR UNCLAIMED SHIPMENTS
Orders refused, abandoned, or left unclaimed may be returned to the sender or destroyed by the carrier.
Any refund may be reduced by:
• Original shipping charges
• Return shipping charges
• Customs charges
• Carrier fees
• Handling costs
• Non-recoverable product costs
SHIPPING RESTRICTIONS
We may decline, cancel, or hold an order where:
• The address cannot be verified
• The order is identified as high risk
• Delivery is unavailable
• Legal or carrier restrictions apply
• Inventory is unavailable
• Additional customer verification is required
FREE SHIPPING
Where free shipping is advertised, it applies only to eligible orders and destinations.
Free shipping does not necessarily include expedited delivery, duties, taxes, customs charges, remote-area surcharges, address-correction charges, or reshipping costs caused by customer error.
CONTACT
Shipping questions should be sent to:
hello@reboundhalo.com