Refund policy
RETURN AND REFUND POLICY
Last updated: July 12, 2026
Rebound Halo offers a 60-Day Try-It-At-Home Guarantee, subject to the terms below.
By placing an order, you agree to this Return and Refund Policy.
60-DAY GUARANTEE
You may request a return within 60 calendar days after confirmed delivery of your order.
Because Rebound Halo is designed to be used consistently over time, dissatisfaction-based returns require a good-faith trial of at least 30 days using the product according to the supplied instructions.
We may ask you to confirm:
• When you began using the product
• How consistently it was used
• Whether the instructions were followed
• The reason you are requesting a return
The 30-day trial requirement does not apply to products that arrive damaged, defective, incorrect, unsafe to use, or that cause a suspected adverse reaction.
RETURN ELIGIBILITY
To qualify for a return:
• You must contact us within 60 days of confirmed delivery
• You must receive return authorization before sending anything back
• The product must be returned with all included components, accessories, cables, controllers, straps, cases, and materials
• The product must not show damage caused by misuse, abuse, unauthorized modification, improper storage, or failure to follow the instructions
• The return must be shipped within 14 days after authorization
• The return must use a tracked shipping service
The product may be opened and reasonably used during the guarantee period.
HOW TO REQUEST A RETURN
Email hello@reboundhalo.com with:
• Your order number
• The email address used for the order
• Your reason for requesting a return
• Photographs or video if the product is damaged, defective, incomplete, or malfunctioning
• Confirmation of your usage period for dissatisfaction-based returns
Do not send a return before receiving authorization and return instructions.
Unauthorized returns, returns sent to an incorrect address, or cash-on-delivery shipments might not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the product arrived damaged, defective, incorrect, or materially different from what was ordered.
We strongly recommend using tracked and insured shipping.
Rebound Halo is not responsible for return shipments that are lost, damaged, or delivered to an unauthorized address.
Original shipping charges, expedited shipping charges, customs duties, taxes, and related fees are non-refundable unless required by law or caused by our error.
INCLUDED GIFTS AND BUNDLE COMPONENTS
All components included with the order must be returned with the main product.
This includes any serum, accessory, attachment, promotional item, gift, or bonus included as part of the offer.
If an included item is missing, substantially consumed, damaged, or not returned, we may deduct its stated retail value or reasonable replacement cost from the refund where permitted by law.
The stated values currently include:
• Dedicated Neck Attachment: $199
• Copper Peptide Hydration Serum: $49
• Other included items: the value displayed at the time of purchase
DEFECTIVE, DAMAGED, OR INCORRECT ORDERS
Inspect your order after delivery.
Contact hello@reboundhalo.com as soon as reasonably possible if an item is damaged, defective, incomplete, or incorrect.
Include photographs or video showing the issue.
Depending on the circumstances, we may offer troubleshooting, a replacement component, replacement product, repair, store credit, or refund.
Do not discard the product or packaging until we have completed our review.
NON-RETURNABLE ITEMS
The following are not eligible for return unless defective or required by law:
• Gift cards
• Items obtained through fraud or policy abuse
• Products damaged through misuse or unauthorized modification
• Products returned without required components
• Items sent back without authorization
• Items received after the applicable return deadline
• Opened personal-care products when returned separately from the qualifying bundle
CANCELLATIONS AND ADDRESS CHANGES
Contact hello@reboundhalo.com immediately if you need to cancel or change an order.
We cannot guarantee cancellation or modification after an order has entered processing or fulfillment.
Once an order has shipped, it must follow the normal return process.
Customers are responsible for reviewing their shipping address before completing checkout.
REFUND PROCESSING
Returns are inspected after delivery to the approved return location.
If approved, the refund will be issued to the original payment method.
Refund processing can take up to 10 business days after inspection. Your bank or payment provider may require additional time to post the refund.
We will notify you if a refund is reduced or denied and explain the reason.
Refunds cannot normally be issued to a different card, bank account, or payment method.
RETURN ABUSE
The guarantee is intended to allow genuine customers to evaluate the product in good faith.
We reserve the right to refuse or limit returns involving:
• Repeated return abuse
• Fraudulent claims
• Altered evidence
• Empty or substituted return packages
• Products intentionally damaged after delivery
• Multiple returns associated with the same customer, household, payment method, or address
• Attempts to retain promotional items while returning the qualifying product
• Violations of this policy
Nothing in this policy limits rights that cannot legally be excluded.
PAYMENT DISPUTES AND CHARGEBACKS
Contact hello@reboundhalo.com before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.
Submitting a chargeback does not create additional return or refund rights beyond applicable law and this policy.
When a payment dispute is filed, we may provide the payment provider with relevant records, including:
• Order and payment information
• Checkout and policy records
• Fraud-screening information
• Shipping and delivery confirmation
• Tracking information
• Customer communications
• Return requests and decisions
• Evidence concerning product use or possession
Nothing in this section prevents a customer from exercising lawful rights through their payment provider.
CONTACT
Questions and return requests must be sent to:
hello@reboundhalo.com