Privacy policy
Privacy Policy
Last updated: July 12, 2026
Rebound Halo operates this website and online store, including the products, content, features, tools, and services offered through it, collectively referred to as the “Services.”
Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer the Services to you.
This Privacy Policy explains how Rebound Halo collects, uses, discloses, and protects personal information when you visit our website, place an order, communicate with us, or otherwise interact with the Services.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be associated with you. It does not include information that has been anonymized or de-identified.
Depending on how you interact with the Services, we may collect the following categories of personal information:
Contact information, including your name, email address, phone number, billing address, and shipping address.
Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, along with your order history.
Payment information, including your payment method, billing details, payment status, and transaction confirmation. Complete payment-card information is generally processed by Shopify and authorized payment providers rather than stored directly by Rebound Halo.
Account information, including login credentials, account preferences, saved addresses, and account settings where customer accounts are available.
Communications, including information you provide when contacting customer support, requesting a return, submitting a review, or otherwise communicating with us.
Device and technical information, including your IP address, browser type, device type, operating system, network connection, cookie identifiers, and similar technical information.
Usage information, including how you access, browse, and interact with the Services, advertisements, emails, and other communications.
Marketing information, including your communication preferences, advertisement interactions, referral information, and engagement with promotional communications.
User-submitted content, including product reviews, feedback, photographs, or other content you choose to provide.
How We Collect Personal Information
We may collect personal information:
Directly from you when you place an order, create an account, contact us, subscribe to communications, submit a review, or otherwise provide information.
Automatically through the Services using cookies, pixels, local storage, log files, and similar technologies.
From Shopify and service providers that support payment processing, fraud prevention, fulfillment, shipping, analytics, advertising, email delivery, customer support, and other business operations.
From advertising, analytics, social-media, and business partners where permitted by law.
How We Use Personal Information
We may use personal information to:
Provide and operate the Services.
Process payments and fulfill orders.
Arrange shipping and provide delivery updates.
Manage returns, refunds, exchanges, and customer accounts.
Respond to customer questions and support requests.
Personalize and improve the shopping experience.
Remember customer preferences and items of interest.
Measure website, advertising, and marketing performance.
Send promotional communications where permitted by law.
Display advertising that may be relevant to customer interests.
Detect, investigate, and prevent fraud, abuse, security threats, and illegal activity.
Comply with legal obligations and respond to lawful requests.
Enforce our terms, policies, and legal rights.
Conduct accounting, analytics, internal reporting, auditing, and other business operations.
Support a merger, financing, acquisition, sale, reorganization, or similar business transaction.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, prevent fraud, and support advertising.
Some cookies are necessary for the website and checkout to function. Other cookies may support analytics, personalization, or advertising.
Depending on where you live, you may be able to manage non-essential cookies through privacy controls displayed on the website.
You may also manage cookies through your browser settings. Blocking certain cookies may prevent parts of the Services from functioning correctly.
Where required by law, we obtain consent before using non-essential cookies or similar technologies.
Marketing Communications
We may send promotional communications where permitted by law.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.
Unsubscribing from promotional communications does not prevent us from sending non-promotional messages, including order confirmations, shipping updates, customer-service responses, account notices, or policy updates.
How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate the Services, complete transactions, protect our business, or comply with applicable law.
Recipients may include:
Shopify.
Payment processors and financial service providers.
Shipping, fulfillment, logistics, and delivery providers.
Customer-support, email, communications, and review-platform providers.
Cloud hosting, security, fraud-prevention, analytics, and information-technology providers.
Marketing, advertising, social-media, and analytics partners.
Professional advisers, including accountants, insurers, consultants, and legal advisers.
Government agencies, regulators, courts, law enforcement, or other parties where disclosure is required or permitted by law.
A purchaser, successor, investor, or adviser involved in a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction.
We may also disclose information when you direct us to do so or consent to the disclosure.
Targeted Advertising and Privacy Choices
We may use advertising and analytics services to understand how customers interact with our store and to display advertisements that may be relevant to their interests.
Some privacy laws may define certain advertising-related disclosures as a “sale,” “sharing,” or use for “targeted advertising,” even when personal information is not exchanged for money.
Depending on where you live, you may have the right to opt out of these activities through privacy controls made available on the website or by contacting us.
Where legally required and technically supported, we may recognize the Global Privacy Control signal as an opt-out request for the browser or device sending the signal.
We do not respond to other browser “Do Not Track” signals unless required by law.
Shopify
The Services are hosted and powered by Shopify.
Shopify collects and processes personal information relating to access to and use of the Services to provide, secure, personalize, and improve its platform and related services.
Information submitted through the Services may be transmitted to Shopify and other service providers located in countries other than the country where you reside.
Shopify is responsible for its own processing of personal information. Customers may review Shopify’s Consumer Privacy Policy and Privacy Portal for more information about Shopify’s practices and available privacy rights.
Third-Party Websites and Services
The Services may contain links to third-party websites, applications, payment services, social-media platforms, or other external services.
We are not responsible for the privacy, security, accuracy, or practices of third parties that we do not control.
You should review the privacy policies and terms of any third-party service before providing personal information.
The inclusion of a third-party link does not necessarily mean that Rebound Halo endorses that third party.
Children’s Privacy
The Services are not directed toward children.
We do not knowingly collect personal information from children below the age at which they may legally consent to the collection and processing of their information in their jurisdiction.
If you believe that a child has provided personal information to us, contact us so that we can review the request and take appropriate action.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, system, transmission method, or storage system can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and for contacting us if you believe your account or transaction information has been compromised.
Do not send sensitive or confidential information through unsecured communication channels.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on the type of information, the nature of the customer relationship, legal requirements, fraud-prevention needs, dispute resolution, and legitimate business purposes.
When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
International Data Transfers
Rebound Halo, Shopify, and our service providers may process, store, or transfer personal information outside the country or region where you live.
Privacy and data-protection laws in those locations may differ from those in your jurisdiction.
Where required, appropriate legal safeguards may be used for international transfers, including contractual protections or other recognized transfer mechanisms.
Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have rights relating to your personal information, including:
The right to request access to personal information maintained about you.
The right to request correction of inaccurate or incomplete personal information.
The right to request deletion of personal information.
The right to receive a portable copy of certain personal information.
The right to object to or restrict certain processing.
The right to withdraw consent where processing is based on consent.
The right to opt out of certain sales, sharing, targeted advertising, or profiling activities.
The right to appeal a decision regarding a privacy request where applicable.
The right to lodge a complaint with an applicable privacy or data-protection authority.
These rights are not absolute and may be subject to legal limitations, verification requirements, and exceptions.
We may need to verify your identity before completing a privacy request. Authorized agents may submit requests where permitted by law, subject to verification of their authority.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Canadian Customers
Canadian customers may have rights under applicable federal or provincial privacy laws regarding access to, correction of, and accountability for personal information.
Rebound Halo is responsible for personal information under its control and uses Shopify and other service providers to support its operations.
European Economic Area and United Kingdom
If you reside in the European Economic Area or United Kingdom, applicable law may provide additional rights relating to your personal information.
Where required, processing may be based on:
Performance of a contract, including fulfilling an order.
Compliance with a legal obligation.
Our legitimate interests, provided those interests are not overridden by your rights.
Your consent, where consent is required.
You may have the right to object to processing, request restriction, withdraw consent, or lodge a complaint with your local supervisory authority.
Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
United States Privacy Rights
Residents of certain United States jurisdictions may have rights to request access, correction, deletion, or portability of personal information and to opt out of certain sales, sharing, targeted advertising, or profiling.
The availability and scope of these rights depend on applicable state law.
Complaints
If you have a complaint about how we process personal information, please contact us first.
Depending on where you live, you may also have the right to contact or file a complaint with an applicable privacy, consumer-protection, or data-protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technology, Services, legal obligations, or business operations.
When this Privacy Policy is updated, we will revise the “Last updated” date and publish the updated version through the Services.
Additional notice will be provided where required by law.
Contact
For questions about this Privacy Policy, our privacy practices, or a privacy-rights request, contact:
For purposes of applicable privacy laws, Rebound Halo is the organization responsible for the personal information described in this Privacy Policy.