Privacy Policy
Last updated: July 10, 2026
Rebound Halo respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, contact us, or otherwise interact with our online store and related services.
By using our website or services, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
Depending on how you interact with Rebound Halo, we may collect the following categories of personal information.
Information you provide
This may include:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order and transaction information
- Product preferences
- Customer-support communications
- Information submitted through forms, surveys, reviews, or promotions
Payment information
Payments are processed by Shopify and authorized payment providers. Rebound Halo generally does not receive or store your complete payment-card number.
We may receive limited payment-related information such as:
- Payment status
- Payment method
- Billing details
- Transaction identifiers
- Payment confirmation
- Fraud-screening results
Information collected automatically
When you use our website, we and our service providers may automatically collect:
- IP address
- Browser and device information
- Operating system
- Approximate location
- Pages and products viewed
- Cart and checkout activity
- Referral source
- Date and time of visits
- Advertising and email interactions
- Cookies and similar identifiers
2. Sources of Personal Information
We may collect personal information:
- Directly from you
- Through our website and checkout
- Through cookies and similar technologies
- From Shopify
- From payment processors
- From shipping and fulfillment providers
- From customer-support services
- From analytics and advertising providers
- From other service providers that help us operate our business
3. How We Use Personal Information
We may use personal information to:
Process and fulfill orders
This includes:
- Processing payments
- Confirming purchases
- Preparing and shipping orders
- Providing tracking information
- Processing returns, refunds, replacements, or warranty requests
Provide customer service
We may use information to:
- Respond to questions
- Resolve order issues
- Provide product support
- Communicate about shipping, returns, refunds, or account activity
Operate and improve our store
We may use information to:
- Maintain and secure our website
- Remember customer preferences
- Improve website performance
- Understand how customers interact with our store
- Improve our products, content, advertising, and customer experience
- Prevent technical errors and misuse
Marketing and advertising
Where permitted, we may use personal information to:
- Send promotional emails
- Send abandoned-cart or checkout reminders
- Measure advertising performance
- Display advertisements that may be relevant to customers
- Create advertising audiences
- Understand which promotions and products interest customers
Promotional emails include an unsubscribe link.
Security and fraud prevention
We may use personal information to:
- Detect suspicious or fraudulent activity
- Protect customer accounts
- Verify transactions
- Prevent unauthorized access, abuse, or chargebacks
- Protect our website, customers, and business
Legal and business purposes
We may use information to:
- Comply with applicable law
- Respond to lawful requests
- Maintain tax, accounting, and transaction records
- Enforce our policies and agreements
- Protect our rights and the rights of others
- Resolve disputes
4. Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate our store and understand how it is used.
These technologies may help us:
- Keep the website functioning
- Remember items in a cart
- Remember preferences
- Analyze website traffic
- Measure advertising performance
- Prevent fraud
- Personalize content or advertising
Some cookies are necessary for the store to function. Others may be used for analytics or advertising, depending on a customer’s location and consent choices.
Where available, customers can manage preferences through our cookie banner or privacy-preferences tools.
Browser settings may also allow customers to block or delete cookies. Disabling certain cookies may affect website functionality.
5. Advertising and Analytics
We may use analytics and advertising services provided by Shopify, Meta, and other platforms that we enable.
These providers may process information about:
- Website visits
- Products viewed
- Cart and checkout activity
- Purchases
- Device and browser information
- Advertising interactions
We do not sell personal information for money.
However, some privacy laws may define certain targeted-advertising activities as a “sale,” “sharing,” or processing for targeted advertising. Where applicable, customers may have the right to opt out through our privacy-preferences tools or by contacting us.
6. How We Disclose Personal Information
We may disclose personal information to service providers that help us operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment providers
- Customer-support providers
- Email and communication providers
- Analytics providers
- Advertising platforms
- Fraud-prevention and security providers
- Hosting and technology providers
- Professional advisers
We may also disclose information:
- When a customer directs or authorizes us to do so
- To comply with applicable law or valid legal process
- To investigate fraud, misuse, or security concerns
- To protect our rights, customers, or business
- In connection with a merger, acquisition, financing, reorganization, or sale of assets
7. Shopify
Our store is hosted by Shopify.
Shopify processes personal information to provide services including:
- Store hosting
- Checkout
- Payment processing
- Security
- Fraud prevention
- Analytics
- Store functionality
- Customer privacy tools
Information submitted through our store may be transmitted to Shopify and its service providers in countries outside a customer’s place of residence.
Shopify may also process certain information under its own privacy policies and terms.
Customers can learn more through Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
8. International Transfers
We, Shopify, and our service providers may process or store personal information outside the country where a customer lives.
These countries may have privacy laws that differ from those in the customer’s jurisdiction.
Where required, recognized legal safeguards may be used for international transfers.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
- Fulfilling orders
- Providing support
- Maintaining transaction records
- Preventing fraud
- Resolving disputes
- Enforcing agreements
- Meeting tax, accounting, legal, and regulatory obligations
Retention periods may vary depending on the information and the reason it was collected.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security.
Customers should not submit highly sensitive information through unsecured communication channels.
11. Privacy Rights
Depending on where a customer lives, they may have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request a portable copy of personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of targeted advertising, sale, or sharing where applicable
- Appeal a decision concerning a privacy request
- Submit a complaint to a privacy or data-protection authority
These rights may be subject to legal exceptions.
We may need to verify a requester’s identity before completing a request.
We will not discriminate against customers for exercising applicable privacy rights.
12. Marketing Choices
Customers may unsubscribe from promotional emails by using the unsubscribe link included in those emails.
After unsubscribing from marketing, customers may still receive non-promotional communications, including:
- Order confirmations
- Shipping updates
- Return and refund communications
- Security messages
- Customer-support responses
13. Global Privacy Control
Where required by applicable law and supported by our systems, we may recognize Global Privacy Control signals as requests to opt out of certain targeted-advertising or data-sharing activities.
14. Third-Party Websites
Our website may link to third-party websites or services.
We are not responsible for the privacy, security, content, or practices of third-party websites. Customers should review the privacy policies of those services before providing personal information.
15. Children’s Privacy
Our store and products are not intended for children under 16.
We do not knowingly collect personal information from children under 16.
If we learn that a child has provided personal information, we will review and delete it where appropriate.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
- Changes to our services
- Changes to technology or service providers
- Changes to our privacy practices
- Legal or regulatory requirements
The revised policy will be posted on this page with an updated effective date.
17. Contact
For questions about this Privacy Policy, privacy requests, or concerns about how personal information is handled, contact:
Privacy Officer Rebound Halo Email: hello@reboundhalo.com
Customers may also contact us through the Contact Us page on our website.
For purposes of applicable privacy law, Rebound Halo is responsible for the personal information described in this Privacy Policy.